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Shipment :

1 Shipping address: We will ship according to the default address you give and please make sure the address is correct. Please kindly note there will be extra shipping cost if the address is remote one. All the goods, including free shipping, does not include the remote delivery cost.

2 Invoice: Please confirm detailed information about delivery invoice, like how much price we should write on delivery invoice , how much transportation charge we should write on invoice, how to descripe the goods etc.

3 Most orders will be shipped out within 3-5 business days upon payment confirmation. If there is any exception, we will keep you posted by leaving a message.

4 Shipper: “Free Shipping” item will be posted by China Post Air Mail / China Post Oridinary Mail, items can be checked and tracked online. Shipping normally takes 35 to 60 days. For the goods not free shipping or if there is any other requirement of the shipping, please contact the service for another choice just as DHL, UPS, Fedex etc. and the extra cost should be on buyer’s side.

5 When receive the goods, please check whether the package is broken and the goods is OK. If there is broken caused by shipment, please take photo and ask the courier to sign. We will help to ask compensation for you.

6 Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Feedback :

We are an honest seller on Aliexpress. All our items come from China with high quality. If you have any problem after receive the products, please contact us immediately.

Feedback is important to us, please take time to leave a positive feedback if you are satisfied with our product and service. We guarentee to do the same for you. Thank you for giving us a chance to make things right by good communication.

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Discovery Market (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of www.discoverymarket.net

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.